Operations staff at Hotel and Restaurant in Nagano

Yamanouchi, Nagano

One of the following places, Enza Café, Hotarutei, Japanese Dining GOEN in Yamanouchi Town, and

Monzen Terrace ENYA in Nagano city.

This role is ideally-suited to applicants wanting to establish a long-term career in Japan with true potential fo professional growth, a varied and dynamic work environment, and key responsibilities in a leading destination management company.

This role necessitates a natural enthusiasm for life in Japan, an ability to communicate well with others (including groups and a range of nationalities), punctuality and professionalism in all aspects of your work, basic record-keeping and money handling, and a willingness to adapt to the needs, expectations, and personalities of guests, partner organizations and colleagues. Applicants must have fluent spoken and written English to communicate with guests.

【Duties】
HOTEL

• Handling email and phone correspondence in English or Japanese regarding bookings and general inquiries, and other matters including communication with travel agents and partner organizations.
• Front desk work as check-in and check-out
• Serving breakfast and dinner
• Providing customer service
• Responsibility for social media accounts including Facebook, Twitter and Instagram including creation of content
• Responsibility for cleaning facilities
• Handling customer complaints

RESTAURANT

• Serving food and drinks
• Handling orders and cash register
• Supporting kitchen included simple cooking and dish washing - Cleaning

5 days work per week based on the work shift

As a tourism company, this role will involve work on some weekends and public holidays with flexible work hours and an increased workload during our peak season.

Holiday, Vacation:
2 days off per week
Paid leaves: 10 days on the 1st year with extra 1 day added every year.

Full-time

We are looking for individuals who meet the following criteria:

• A genuine enthusiasm for life in Japan and an interest in Japanese culture
• Strong communication skills, with the ability to interact smoothly with individuals and groups from diverse nationalities
• Punctuality and professionalism in all aspects of work
• Basic skills in record-keeping and money handling
• Flexibility and adaptability to meet the needs, expectations, and personalities of guests, partner organizations, and colleagues
• Currently residing in Japan (We only accept applications from residents in Japan)

*A cover letter is required with your application
*Visa sponsorship is available for qualified candidates
*Relocation support: If you need to relocate to Yamanouchi town, the company provides up to ¥100,000 to cover moving costs

Language Requirements:

• English: Fluent (business level or higher, both spoken and written)
• Japanese: Intermediate (daily conversational level or higher)

License/Certification:

• Visa in Japan (Required)

Salary: ¥250,000 - ¥300,000 per month including 45 hours fixed overtime work per month. ( Salary starts from ¥230,000 for new graduated or non-working experience)

Probation period: 3 months
Conditions during the probation period: The same conditions

Rates of pay are dependent on the experience of the applicant and will be discussed at the interview.

*Salary is revised in March every year based on the personal evaluation.
*Bonuses are determined in March of each year based on personal evaluation and company performance.

Insurance is covered
(Health insurance / social insurance/ employment insurance)
Commute expenses covered

If you need to relocate to Yamanouchi town, company supports up to ¥100,000 to cover the relocation costs.

To apply for a position with us,
Please include:

• including your place of residence and visa/work rights status in Japan
• including a photograph

Please submit your application via the application form, along with your resume.

STEP 1: Apply online
STEP 2: Document review
STEP 3: Zoom interview

For inquiries, please contact us at 026-219-6256.
Available hours: 9:00 AM – 6:00 PM